Terms of Service

IMPORTANT NOTICE — DISPUTE RESOLUTION AND CLASS ACTION WAIVER

These Terms of Service contain an informal dispute resolution requirement and a waiver of your right to participate in class or collective actions.

Please read Sections 23, 24 and 25 carefully, as they affect your legal rights, how disputes are resolved, and which courts have jurisdiction.

OVERVIEW

Welcome to Seiva! The terms "we", "us" and "our" refer to Seiva. Seiva operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Seiva is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, purchasing, interacting with, or otherwise using our products or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service (including the arbitration and class action waiver in Sections 23 and 24) and by our Privacy Policy.

If you do not agree to these Terms of Service, you must not access or use the Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information.

You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.

We reserve the right, but are not obligated, to modify product descriptions, discontinue any product at any time, and limit the quantities of any products or services that we offer.

Our products are dietary supplements. They are not intended to diagnose, treat, cure or prevent any disease. Consult your physician before use, particularly if you are pregnant, nursing, taking medication, or have a medical condition.

SECTION 3 - ORDERS

Your order is an offer to buy the products in it. We may accept or decline your order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraud.

Products purchased through the Services are for your personal use only and may not be resold for commercial purposes.

SECTION 4 - PRICES AND BILLING

Prices for our products are subject to change without notice.

You agree to provide current, complete and accurate purchase and account information for all purchases made in our stores, and to promptly update your account and other information, including your email address and payment card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You agree to pay the posted price for any product you purchase, together with any applicable taxes, duties and shipping charges.

If you place a subscription order, you also agree to the terms of our Cancellation and Subscription Policy, including the recurring charges described there.

SECTION 5 - SHIPPING AND DELIVERY

Any delivery dates or times we provide are estimates only. We are not liable for any delays in delivery.

Once your order is transferred to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY

All content included in the Services, including text, graphics, logos, images, product names, designs and software, is our property or the property of our licensors and is protected by intellectual property laws.

You may not reproduce, distribute, transmit, display, modify or create derivative works from any part of the Services without our prior written consent.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via the Services may include materials from third parties.

Third-party links may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of such websites and we do not warrant and will not have any liability for any third-party materials or websites. You access them at your own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Seiva is powered by Shopify, which enables us to provide the Services to you. However, when you purchase from our store, your transaction is with Seiva, not Shopify.

You release Shopify from any liability arising from your purchase of products from us or any damages you may incur in connection with the Services.

SECTION 10 - PRIVACY POLICY

Your submission of personal information through the Services is governed by our Privacy Policy and, where applicable, by Shopify's privacy policy. Shopify collects personal information in order to provide and improve the services it makes available to us.

SECTION 11 - FEEDBACK

If you send us comments, ideas, suggestions, reviews, photographs or other materials ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use, reproduce, modify, publish and distribute that Feedback in any medium.

You warrant that you own or control the rights to the Feedback you submit and that it does not violate the rights of any third party. We are under no obligation to maintain any Feedback in confidence, to pay compensation for any Feedback, or to respond to any Feedback.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information in our stores or in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Services is inaccurate at any time without prior notice, including after you have submitted your order.

SECTION 13 - PROHIBITED USES

In addition to other prohibitions set out in these Terms of Service, you are prohibited from using the Services:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any regulations, rules, laws or local ordinances
• To infringe upon or violate our intellectual property rights or those of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To collect or track the personal information of others
• To spam, phish, pretext, spider, crawl or scrape
• For any obscene or immoral purpose
• To interfere with or circumvent the security features of the Services
• To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services

We reserve the right to terminate your use of the Services for violating any of the prohibited uses.

SECTION 14 - TERMINATION

We may suspend or terminate your access to the Services at any time, with or without notice, for any reason.

The obligations and liabilities incurred by the parties prior to the termination date survive the termination of this agreement for all purposes, including the arbitration provisions in Sections 23 and 24.

SECTION 15 - DISCLAIMER OF WARRANTIES

THE SERVICES AND ALL PRODUCTS DELIVERED TO YOU ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, timely, secure or error-free.

SECTION 16 - LIMITATION OF LIABILITY

IN NO CASE SHALL SEIVA, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SUPPLIERS OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THEM.

OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions our liability shall be limited to the maximum extent permitted by law.

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Seiva and Shopify, and each of their parents, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service, your violation of any law or the rights of a third party, or your misuse of the Services.

SECTION 18 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.

These Terms of Service and any policies or operating rules posted by us constitute the entire agreement and understanding between you and us, and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written.

SECTION 20 - ASSIGNMENT

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may freely assign or transfer these Terms and our rights and obligations under them.

SECTION 21 - HEADINGS

The headings used in these Terms of Service are included for convenience only and will not limit or otherwise affect the interpretation of these Terms.

SECTION 22 — CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. For material changes, we will provide reasonable notice. It is your responsibility to check our website periodically for changes. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.

SECTION 23 — INFORMAL RESOLUTION

Before starting any formal proceeding, you and Seiva agree to first attempt to resolve any dispute informally.

You agree to notify us in writing at help@seivavita.com describing the dispute and the relief you are seeking. The parties will then have thirty (30) days from the date the notice is received to attempt to resolve the dispute through good-faith negotiation.

In practice, we resolve virtually every issue within minutes. This step exists to make sure you always have a direct route to us before anything escalates.

SECTION 24 — INDIVIDUAL CLAIMS; NO CLASS ACTIONS

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

You and Seiva agree that each party may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding.

No arbitrator or court may consolidate more than one person's claims or preside over any form of representative or class proceeding arising out of these Terms.

If a court of competent jurisdiction determines that this waiver is unenforceable with respect to a particular claim or a particular part of a claim, then that claim or part shall be severed and may proceed in court, while all remaining claims continue to be governed by this Section.

Nothing in this Section limits any right you may have under mandatory consumer protection law in your country of residence that cannot be waived by agreement.

SECTION 25 — GOVERNING LAW AND JURISDICTION

Seiva is operated by KV Foundry Ventures Ltd, a private limited company registered in England and Wales.

These Terms of Service and any separate agreements whereby we provide you Services are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

You and Seiva agree to submit to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer resident in a country whose law grants you the right to bring proceedings in your local courts, or the protection of mandatory provisions of your local consumer law, nothing in this Section deprives you of that right or that protection.

SECTION 26 — CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

Email: help@seivavita.com

Seiva
KV Foundry Ventures Ltd
167-169 Great Portland Street, 5th Floor
London, W1W 5PF
United Kingdom

Last updated: 16 August 2026