Contact Information

IMPORTANT NOTICE — WE REPLY IN UNDER 15 MINUTES

Every email we receive is answered in under 15 minutes, 24 hours a day, 7 days a week, including weekends and holidays.

You will never be asked to wait on hold or speak to an automated system to get help.

OVERVIEW

Welcome to Seiva! The terms "we", "us" and "our" refer to Seiva. This page tells you how to reach us, what to expect when you do, and where to find the answers to the most common questions.

SECTION 1 - HOW TO REACH US

Email: help@seivavita.com

Our inbox is monitored around the clock by our support team.

SECTION 2 - RESPONSE TIMES

We aim to reply to every message within five (5) minutes of receipt, at any hour.

If your question requires us to check with our fulfilment partner or the shipping carrier, the first reply will still arrive within that window, and we will keep you updated until the matter is resolved.

SECTION 3 - WHAT TO INCLUDE IN YOUR MESSAGE

To help us resolve your request on the first reply, please include where relevant:

• Your order number
• The email address used to place the order
• A short description of the issue
• Photographs, if the item arrived damaged or incorrect

None of this is required to contact us — write however is easiest for you and we will ask for anything missing.

SECTION 4 - COMMON REQUESTS

Cancel or change a subscription: see our Cancellation & Subscription Policy, or simply email us and we will do it for you.

Return a product or request a refund: see our Refund Policy. Every product is covered by a 30-day money-back guarantee.

Track an order: your shipment confirmation email contains a tracking number that becomes active within 24 hours of dispatch.

Change a shipping address: contact us immediately. If the order has not yet been dispatched, we can usually correct it.

SECTION 5 - BUSINESS DETAILS

Seiva
KV Foundry Ventures Ltd
167-169 Great Portland Street, 5th Floor
London, W1W 5PF
United Kingdom

Email: help@seivavita.com

SECTION 6 - MEDICAL QUESTIONS

Our support team can answer questions about ingredients, dosage instructions printed on the label, orders and deliveries.

We cannot provide medical advice. Always consult your physician or another qualified healthcare provider before starting any new supplement, particularly if you are pregnant, nursing, taking prescription medication, or have a diagnosed medical condition.

Last updated: 16 August 2026