Shipping Policy

IMPORTANT NOTICE — DELIVERY ESTIMATES AND INTERNATIONAL CHARGES

All delivery dates and times we provide are estimates, not guarantees.

Please read Sections 5 and 6 carefully, as they describe import duties on international orders and where responsibility for a shipment passes from us to you.

OVERVIEW

Welcome to Seiva! The terms "we", "us" and "our" refer to Seiva. This Shipping Policy explains how long orders take to process, when they arrive, how tracking works, and who is responsible for a package once it leaves us.

This policy forms part of our Terms of Service and applies to all orders placed through our store.

SECTION 1 - ORDER PROCESSING

All orders are processed within one to four (1-4) business days after your order is confirmed.

Orders are not processed, shipped or delivered on weekends or public holidays.

If we are experiencing an unusually high volume of orders, processing may take longer than stated. We will contact you by email if there is a significant delay affecting your order.

SECTION 2 - DELIVERY ESTIMATES

Once dispatched, estimated delivery times are:

• United States: 2-4 business days via USPS
• International: 1-3 weeks, depending on the destination country

Delivery estimates run from the date of shipment, not the date the order was placed. Total time to receive your order is therefore the processing time plus the delivery time.

These are estimates provided by the carrier. We are not liable for delays caused by the carrier, by customs, by weather, or by any other circumstance outside our control.

SECTION 3 - SHIPPING RATES

Seiva offers free tracked shipping worldwide on every order. There is no minimum order value and no shipping charge is added at checkout, regardless of your destination.

Import taxes, customs duties and handling fees charged by the destination country are separate from shipping and remain the responsibility of the recipient. See Section 5.

SECTION 4 - TRACKING

When your order ships, you will receive a shipment confirmation email containing your tracking number.

The tracking number becomes active within twenty-four (24) hours of dispatch. If your tracking has not updated after 24 hours, contact us and we will look into it.

If you did not receive a shipment confirmation email, check your spam folder before contacting us — it is where they usually are.

SECTION 5 - INTERNATIONAL ORDERS, DUTIES AND TAXES

We ship worldwide.

International shipments may be subject to import taxes, customs duties and handling fees levied by the destination country. These charges are the responsibility of the recipient and are collected at or before delivery.

Seiva has no control over these charges and cannot predict their amount. We are not responsible for customs charges, and we cannot refund them. Please check with your local customs office before ordering if you are unsure.

If a package is refused at customs or returned to us because duties were not paid, any refund issued will be net of shipping and handling costs already incurred.

SECTION 6 - RISK OF LOSS AND DAMAGED SHIPMENTS

Once your order is transferred to the carrier, title and risk of loss pass to you.

Seiva is not liable for products lost or damaged during transit. If your order arrives damaged, keep all packaging materials and the damaged item, and contact the shipping carrier to file a claim.

That said, contact us anyway. We will help you file the claim and, in practice, we resolve most of these directly rather than leaving you to deal with the carrier alone.

SECTION 7 - INCORRECT OR INCOMPLETE ADDRESSES

You are responsible for providing a complete and accurate shipping address.

If a package is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping charges may apply.

If you notice an error in your address, contact us immediately. If the order has not yet been dispatched, we can usually correct it.

SECTION 8 - LOST OR UNDELIVERED PACKAGES

If tracking shows your package as delivered but you have not received it, please check with your household, neighbours and building management first, and allow 48 hours — carriers occasionally mark packages delivered before they arrive.

If it still has not appeared, contact us. We will open an investigation with the carrier and make it right.

SECTION 9 - CHANGES TO THIS POLICY

We reserve the right to update or modify this policy at any time by posting the revised version on this page. The policy in effect at the time of your order governs that order.

SECTION 10 - CONTACT INFORMATION

Questions about shipping, or about a specific order, should be sent to:

Email: help@seivavita.com

We reply to every message in under 5 minutes, 24 hours a day, 7 days a week.

Seiva
KV Foundry Ventures Ltd
167-169 Great Portland Street, 5th Floor
London, W1W 5PF
United Kingdom

Last updated: 16 August 2026